Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: April 2023
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1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
What is Moissanite?
Moissanite is a lab-grown gemstone with exceptional brilliance and durability, often considered a sustainable alternative to diamonds due to its similar appearance and lower environmental impact.
How is Moissanite different from diamonds?
Moissanite has a higher refractive index, making it more brilliant than diamonds. It is also more affordable and ethically sourced, while still being highly durable (9.25 on the Mohs scale).
Does Moissanite lose its sparkle over time?
No, Moissanite maintains its brilliance and sparkle indefinitely, unlike other gemstones that may dull over time. Proper care will ensure it stays radiant.
Is Moissanite ethically sourced?
Yes, Moissanite is lab-created, meaning it's ethically sourced and conflict-free, making it a responsible choice for eco-conscious buyers.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
Shipping and Production Time
Each piece of our jewelry is carefully handcrafted, with special attention given to setting our exquisite Moissanite stones. Due to the artisanal nature of our process, please allow 7-14 business days for your order to be shipped. We believe in delivering the highest quality craftsmanship, and this time ensures that your jewelry meets our premium standards. Once your order is shipped, you'll receive a tracking number to monitor its delivery.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing at Contact@moshinejewelry.com, we will try our best to solve your problem.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at Contact@moshinejewelry.com
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