Returns & Exchanges

Due to the handcrafted nature of our jewelry, returns and exchanges are only accepted for items with manufacturing defects. Please contact us at Contact@moshinejewelry.com if you encounter any quality issues.

How to Request a Return or Exchange:

• Contact us at Contact@moshinejewelry.com to initiate the process.
• Include your order number and reason for return or exchange.
• Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.